The aim of utilities is to provide basic services to the population. These services include water, sewerage, electricity and natural gas. Manual utility billing can be complicated. Most utility companies have adopted sewer billing software which enables them to keep track of their consumption of the products and services they provide to their customers.
The features of the system include the possibility of establishing an audit trail such that the management can always be informed on the progress of payments. This reduces corruption in the company. The automated system can also detect bad debts and delayed payments. The system then sends notices to the customer through email and can charge penalties and fines for late payments.
Using an automated system to bill clients makes handling of meter changes easier. If a customer changed location and consequently changed from one meter to another, he or she can easily be charged on one sewer bill. The new and old meter readings can be integrated
Adopting an automated system means that the customers will be billed accurately because of those already eliminated human error. The bills will also be sent on time. The software also provides an online platform where customers can view important information from their portals. Therefore, the volumes of calls from customers to the call center also reduce because most of their concerns can be addressed from their customer portals. Customer satisfaction is improved.
Companies which have adopted the sewer invoicing program have automated the repetitive tasks carried out. The employees have a reduced work load and hence get more time to deal with more demanding tasks. Human errors resulting from manual data handling are also eliminated.
Customer management is improved when an automated system is adopted. Most of those complaints put forth by the customers can be solved through the online portals. The customers can also get vital information concerning the services. Customer satisfaction is greatly improved. Compliance is improved on the side of the customers. There are reduced late payments because there are constant notices and alerts.
There is a huge benefit when the system can provide the customers with an option to pay their bills online by the use of their credit cards and debit cards. This will be done through an online portal which should ensure safety of the transaction.
Sewer companies which supply other services like electricity or garbage collection are able to prepare their sewer bills together with the other bills. Other than the summary billing, the automated system makes it easier for the customers to have important information through their online portal.
Service billing software can reduce the costs of re billing a customer of a disputed account. Automatic meter readers are highly accurate without human errors and the cost of re billing is also low because no postage costs are involved. The bill can be easily reprinted or emailed.
The features of the system include the possibility of establishing an audit trail such that the management can always be informed on the progress of payments. This reduces corruption in the company. The automated system can also detect bad debts and delayed payments. The system then sends notices to the customer through email and can charge penalties and fines for late payments.
Using an automated system to bill clients makes handling of meter changes easier. If a customer changed location and consequently changed from one meter to another, he or she can easily be charged on one sewer bill. The new and old meter readings can be integrated
Adopting an automated system means that the customers will be billed accurately because of those already eliminated human error. The bills will also be sent on time. The software also provides an online platform where customers can view important information from their portals. Therefore, the volumes of calls from customers to the call center also reduce because most of their concerns can be addressed from their customer portals. Customer satisfaction is improved.
Companies which have adopted the sewer invoicing program have automated the repetitive tasks carried out. The employees have a reduced work load and hence get more time to deal with more demanding tasks. Human errors resulting from manual data handling are also eliminated.
Customer management is improved when an automated system is adopted. Most of those complaints put forth by the customers can be solved through the online portals. The customers can also get vital information concerning the services. Customer satisfaction is greatly improved. Compliance is improved on the side of the customers. There are reduced late payments because there are constant notices and alerts.
There is a huge benefit when the system can provide the customers with an option to pay their bills online by the use of their credit cards and debit cards. This will be done through an online portal which should ensure safety of the transaction.
Sewer companies which supply other services like electricity or garbage collection are able to prepare their sewer bills together with the other bills. Other than the summary billing, the automated system makes it easier for the customers to have important information through their online portal.
Service billing software can reduce the costs of re billing a customer of a disputed account. Automatic meter readers are highly accurate without human errors and the cost of re billing is also low because no postage costs are involved. The bill can be easily reprinted or emailed.
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