Information technology, or IT, plays a major role in the operation of many businesses today. This term refers to application of computers and telecommunications equipment in order to manipulate, transmit, store and retrieve data. IT service management, or ITSM, refers to implementation and management of IT services. A company that offers ITSM services may provide the right solutions to help a business run effectively.
This is associated with frameworks and methodologies of process improvement. These are implemented in order to provide framework so that IT tasks and interactions of the IT staff with business customers and users can be structured. The process, in a larger respect, overlaps with IT portfolio management and business service management. This is particularly fact with IT planning and financial control.
Usually ITSM does not deal with technology development. However, it is focused on operational issues or back office, which may also be known as operations architecture. In this respect, it is often thought to be analogous to enterprise resource planning, ERP, for IT.
ITSM is similar to a management information system but with a different point of view. It is thought to be far more introspective than outward facing and academic, which is true of MIS. Basically, it involves the IT thinking about IT delivery to a business and not information that a business needs. There are many frameworks and authors that associated with the discipline. Likewise, many proprietary techniques might be taken.
This largely exists for alignment of delivery when it comes to IT services needed by an enterprise. There is also emphasis placed on benefits to customers. This includes a paradigm change from the act of managing IT as various components to concentrating on delivery of services through various models of process.
There are four performance indicators that are analyzed in ITSM audits. The value and growth is assessed. This involves tracking the revenue growth against the utilization and investment. There is budget adherence, which relates to optimization of funds and avoidance of unnecessary spending. Risk impact is also important. Then there is communication effectiveness, which includes examining customer feedback, awareness and satisfaction.
This is associated with frameworks and methodologies of process improvement. These are implemented in order to provide framework so that IT tasks and interactions of the IT staff with business customers and users can be structured. The process, in a larger respect, overlaps with IT portfolio management and business service management. This is particularly fact with IT planning and financial control.
Usually ITSM does not deal with technology development. However, it is focused on operational issues or back office, which may also be known as operations architecture. In this respect, it is often thought to be analogous to enterprise resource planning, ERP, for IT.
ITSM is similar to a management information system but with a different point of view. It is thought to be far more introspective than outward facing and academic, which is true of MIS. Basically, it involves the IT thinking about IT delivery to a business and not information that a business needs. There are many frameworks and authors that associated with the discipline. Likewise, many proprietary techniques might be taken.
This largely exists for alignment of delivery when it comes to IT services needed by an enterprise. There is also emphasis placed on benefits to customers. This includes a paradigm change from the act of managing IT as various components to concentrating on delivery of services through various models of process.
There are four performance indicators that are analyzed in ITSM audits. The value and growth is assessed. This involves tracking the revenue growth against the utilization and investment. There is budget adherence, which relates to optimization of funds and avoidance of unnecessary spending. Risk impact is also important. Then there is communication effectiveness, which includes examining customer feedback, awareness and satisfaction.
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