Monday, 8 September 2014

Being A Remote IT Support

By Marlene Blevins


If this is the profession that you always wanted to have, then let no one stop you from pursuing it to the ends of the world. However, have the mind set that you are going to a battle. So, you really have to be prepared for the future as much as possible. Thus, read this article for that matter.

The first thing that you can expect to do in your future job is to respond to all the emails that you would receive from your clients. As you can see, being a remote IT support could be pretty easy once you have already learned the ropes. Thus, you just have to hang in there and solidify your foundation.

Second, you would have to be very detailed with your documentation. If not, then you would surely be criticized for your work. When that happens, then you can easily put your job into jeopardy. So, you really have to be mindful of these things. Keep in mind that this is going to be your bread and butter.

Third, you would need to keep all of your documents in a secure place. If they are only bound to exist in your computer, then make sure that your equipment would ask for a password every time it is being opened. You are also not allowed to give your password to anybody unless that person is your superior.

Also, you need to be excellent in telling other people what you have to say. It does not matter if that task is going to be online or offline. So, practice stitching your thoughts together. Plus, try not to look dumb in front of your clients. Put them in awe with your intelligence and knowledge on your craft instead. That is how you can get the promotion that you want.

If your clients have a lot of requests, then you should not have any complaint on that matter. Take note that this is all part of what you have signed up for. Thus, you would just need to learn more about time management. Once you master that art, then you would no longer have any problem.

If you are not the only one in your team, then you simply have to be a better member from this point onwards. So, work on the social skills that are hidden inside you. Also, remove the awkwardness that you are feeling when you talk to them online or when you meet them in person. Be professional as much as possible.

Remove tardiness from your system. You need to take time seriously from now on. You may be working in your comfort zone but that does give you an excuse to be irresponsible. You are still part of a reputable company.

Overall, be the best IT professional that you can ever be. If you see the need to extend your training, then feel free to do so. However, keep track of your progress for you to be aware if you are already left behind by the others.




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